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who will I
be sharing a room with?
can I reserve my room?
do couples have to share with other people?
are the rooms mixed sex?
what if I don't get on with my room mates?
can I have my mates out to stay during
the season?
what do we get to eat in the Meribel catered
option?
what happens about food/cooking?
can we have parties?
do I need to bring bed linen?
are heating and water bills included?
is there a washing machine?
is there a phone in the chalet?
are playstation games, music and videos
provided?
is there a cleaner or do we have to do
it ourselves?
do we all have our own keys?
can the rooms be locked?
where do we keep our stuff?
can I bring a laptop?
do I need power adaptors?
is there an internet connection?
will my gear be safe?
what happens if something goes missing?
what happens if something gets broken in the chalet?
how do we get our deposit back at the
end of the season?
who will I be sharing a room with?
Obviously we will try and put couples and friends
together, but who you share with ultimately depends
on who signs up. We try to match people up with others
of a similar age.
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can I reserve my room?
Yes. You can confirm your room when you pay in full.
We will give priority for the twin/double rooms to couples.
Some of our rooms are different prices so just ask us
about availability.
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do couples have to share with other
people?
Hopefully not! :o) ... Although if all the double rooms
have been booked up, then maybe. We will let you know
when you book if this is the case.
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are the rooms mixed sex?
Generally, no (apart from couples or friends applying
together). However, for last minute bookings, we may
have mixed sex rooms - in which case, we will let you
know.
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what if I don't get on with my
room mates?
You can work it out between you if you want to swap
rooms during the season. We hope that everyone will
get on - you're all here for the same reasons after
all.
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can I have my mates out to stay
during the season?
Yes and No. If there are free beds, your friends can
pay to stay in the chalet with you. But there is a legal
limit on the number of people we can have in each property,
so if it is full, we're happy to help them find an apartment
near by. If you rent a private apartment through us
and have spare beds in the apartment your friends can
stay.
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what do we get to eat in the Meribel
catered option?
Breakfast (hot and cold options with tea/coffee) and
2 course evening meal. The food is healthy, filling,
and varied - the kind of stuff you want to eat after
a long day on the mountain ... things like lasagne,
rice/pasta dishes, roasts, curry/chinese/mexican ...
it's up to the chef, but guaranteed to be good.
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what happens about food/cooking?
Apart from our catered option in Meribel, meals are
up to you. There are well stocked supermarkets in all
resorts and the properties have fully equipped kitchens.
From Les Arcs, we are able to offer supermarket runs
for you to do regular shops at the big supermarkets
in Bourg St Maurice, if required.
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can we have parties?
We're not here to stop you having fun, but our properties
are peoples' homes and not designed for partying in.
Lots of drunk people = noise complaints and damages!
Dinner parties are fine, but bear in mind that you are
collectively liable for any damage to the property at
the end of the season, and must take responsibility
for noise. This is particularly important in Les Arcs
chalet Henry, and our chalets in Courchevel and Argentiere,
where the properties are in apartment blocks, or the
owners live close by.
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do I need to bring bed linen?
No - bed linen is provided. You are responsible for
cleaning this regularly. Towels are NOT provided! We
aim to create a place to live that you're really at
home in, so if you're very attached to your duvet cover,
special pillow - bring it.
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are heating and water bills included?
Yes. All your utility bills (water, heating and electricity)
are covered.
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is there a washing machine?
Not in all our the properties. See the property description
for details. If not, all resorts have coin operated
or service laundrettes.
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is there a phone in the property?
Yes (except in some of our private apartments). You
can received calls, and make free local calls. If you
want to phone home, you can buy a special phone card
for international calls.
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are playstation games, music and
videos provided?
Some play station games and videos are provided, but
please bring any others, plus CD and DVDs.
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is there a cleaner or do we have
to do it ourselves?
You have to do it, and how you work it out is between
yourselves.
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do we all have our own keys?
Yes. Everyone will have their own set of keys. If you
lose them you have to replace them yourself.
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can the rooms be locked?
No - but the front door can be locked.
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where do we keep our stuff?
Inside the chalet or locked on balconies. Bear in mind
that there is limited storage space. Do not leave snowboards
or skis outside the chalet or they will disappear.
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can I bring a laptop?
Yes - if you have a laptop and want to bring it you
will have free access to the internet while you are
there.
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do I need power adaptors?
Yes - if you bring any electrical appliances - stereo,
hairdryer etc, you will need an English to French adaptor.
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is there an internet connection?
Yes - if you have a laptop and want to bring it you
will have free access to the internet while you are
there.
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will my gear be safe?
If you are careful with it, yes. It is your responsibility
to make sure the chalet / apartment is kept locked and
everyone has a set of keys. It is never wise to leave
your stuff outside bars though. It may be worth buying
a board lock for peace of mind.
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what happens if something goes
missing?
Call us. We will help you contact your insurance company
and file a report at the police. You will not be able
to make a claim without a police report.
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what happens if something gets
broken in the chalet?
Call us. The chalet owners are very understanding of
accidents and probably won't charge for small things
(eg broken plates) as long as you report them straight
away. Ultimately you are jointly responsible for any
damages so unless someone admits liability you will
all share the cost of anything damaged or broken at
the end of the season.
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how do we get our deposit back
at the end of the season?
As with a deposit on any rental property, in order to
get your full deposit back, you must leave the chalet
as you found it when you moved in. This means that the
chalet must be spotless and anything damaged replaced
or paid for. Deposit cheques will be returned in the
post or direct transfer after the end of the season
and the owner has checked off the property. Any charges
will normally be split proportionate to your length
of stay to make it fair for people not doing the full
season.
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